Apply for this Position

* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
LinkedInLinkedIn profile URL:
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race
Veteran/Disability status
Human Check*

Network Operations Center (NOC) Manager

Location: Fairfax, VA Department: Managed Services Type: Full Time Experience: Manager/Supervisor

American Technology Services, Inc. has an opening for an experienced Manager to lead the Network Operations Center group. This position is a critical role in supporting ATS clients, managing our data centers in a diverse 24/7/365 operational environment, and providing leadership for ATS technical operations. The ideal candidate will have solid management skills and a track record for leading small teams in a highly technical, process-driven environment. Our ideal candidate is logical and proactive, thinks through their activities and understands how their work contributes to ATS’ value to the client.

Responsibilities:

  • Manage a team of 3-5 technical staff members who are part of the managed services group
  • Oversee NOC operations whose responsibilities include patch management, monitoring, alerting and escalations from the internal helpdesk group
  • Work with datacenter operations team whose responsibilities include managing technical infrastructures in our datacenters and public cloud environments
  • Manage client projects where ATS is responsible for migrating client infrastructure to ATS private/public cloud
  • Work with our technical consultants to seamlessly integrate new clients into our Managed Services offerings
  • Work with internal teams to support security solutions such as SIEM, Vulnerability testing etc.,
  • Identify and review potential new services that can be added to our Managed Services offerings and management toolset
  • Implement processes for monitoring/ alerting, systems maintenance and change control
  • Ensure that up-to-date technical documentation exists for all ATS services provided to our clients and take ownership for client reporting
  • Responsible for overseeing all administrative tasks, such as employee reviews, timesheets, expenses, etc.

Required Skills:

  • 8+ years of IT experience, including at least 3-5 years of experience supervising staff
  • Experience working in a managed service provider (MSP) and hosting operation environments
  • Strong experience working with RMM and PSA systems
  • Experience working in a fast-paced environment, with the ability to adapt to frequent change and be able to work a flexible schedule
  • Must have demonstrated project management skills, with the ability to manage multiple priorities.
  • Ability to interact with and effectively present information to employees, management and customers
  • Ability to coach and mentor employees

Technical Skills:

  • Working knowledge of public clouds- AWS and Azure
  • Working understanding of Microsoft Server and virtualization technologies
  • Server OS knowledge – Windows (2008 & 2012) and Linux (RHEL)
  • Desktop OS knowledge – Windows and Mac OS X
  • Experience with monitoring and patch management systems, like Kaseya and PRTG
  • Some knowledge of backup systems such as Datto, Axcient, Commvault etc.
  • Familiarity with firewalls, switches, and networking concepts.

Education/Certifications:

Bachelor’s degree in a related field or equivalent work experience. Masters or MBA preferred.

 

About American Technology Services:

ATS has been consistently recognized as a leader, serving clients across America and winning respectable industry awards such as the Inc. 500|5000, Talking Cloud, and MSPmentor. ATS provides end-to-end IT services, bringing together technology expertise and industry-specific solutions. Since inception in 1994, ATS has been committed to helping non-profit organizations, associations and professional services companies manage and enhance their IT operations through an array of comprehensive IT services including technology consulting, web design & development, network support, and hosting & cloud services.

ATS is a dynamic full service IT solutions firm with a strong reputation for high quality services in four key areas:

  • Network and infrastructure support
  • Web site design and development
  • Managed hosting services dynamic
  • Information technology consulting

ATS offers you:

  • A positive and collaborative work environment
  • Small entrepreneur-type company culture
  • “Big company” benefits
  • Professional growth opportunities
  • Training support and assistance programs to keep you and us up on new technologies
  • Inspirational time for emerging technology research and development
  • Encouragement to recommend new ideas for our clients and internal processes

What employees offer ATS:

  • A positive attitude and solid work ethic
  • High-quality performance
  • Excellent customer service practices
  • Ability to work creatively and stay abreast of the latest emerging technologies
  • Ability to balance multiple projects and meet client deadlines
  • Motivation to continue learning
  • Willingness to mentor others and be mentored

Learn more about ATS and Apply Today at:

www.networkATS.com

American Technology Services, Inc. is an Equal Opportunity Employer and supports a Drug-Free Work Environment.