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Network Operations Center (NOC) Manager

Location: Fairfax, VA Department: Managed Services Type: Full Time Experience: Manager/Supervisor

American Technology Services, Inc. has an opening for an experienced Manager to lead the Network Operations Center group. This position is a critical role in supporting ATS clients, managing our data centers in a diverse 24/7/365 operational environment, and providing leadership for ATS technical operations. The ideal candidate will have solid management skills and a track record for leading small teams in a highly technical, process-driven environment. Our ideal candidate is logical and proactive, thinks through their activities and understands how their work contributes to ATS’ value to the client.


  • Manage a team of 3-5 technical staff members who are part of the managed services group
  • Oversee NOC operations whose responsibilities include patch management, monitoring, alerting and escalations from the internal helpdesk group
  • Work with datacenter operations team whose responsibilities include managing technical infrastructures in our datacenters and public cloud environments
  • Manage client projects where ATS is responsible for migrating client infrastructure to ATS private/public cloud
  • Work with our technical consultants to seamlessly integrate new clients into our Managed Services offerings
  • Work with internal teams to support security solutions such as SIEM, Vulnerability testing etc.,
  • Identify and review potential new services that can be added to our Managed Services offerings and management toolset
  • Implement processes for monitoring/ alerting, systems maintenance and change control
  • Ensure that up-to-date technical documentation exists for all ATS services provided to our clients and take ownership for client reporting
  • Responsible for overseeing all administrative tasks, such as employee reviews, timesheets, expenses, etc.

Required Skills:

  • 8+ years of IT experience, including at least 3-5 years of experience supervising staff
  • Experience working in a managed service provider (MSP) and hosting operation environments
  • Strong experience working with RMM and PSA systems
  • Experience working in a fast-paced environment, with the ability to adapt to frequent change and be able to work a flexible schedule
  • Must have demonstrated project management skills, with the ability to manage multiple priorities.
  • Ability to interact with and effectively present information to employees, management and customers
  • Ability to coach and mentor employees

Technical Skills:

  • Working knowledge of public clouds- AWS and Azure
  • Working understanding of Microsoft Server and virtualization technologies
  • Server OS knowledge – Windows (2008 & 2012) and Linux (RHEL)
  • Desktop OS knowledge – Windows and Mac OS X
  • Experience with monitoring and patch management systems, like Kaseya and PRTG
  • Some knowledge of backup systems such as Datto, Axcient, Commvault etc.
  • Familiarity with firewalls, switches, and networking concepts.


Bachelor’s degree in a related field or equivalent work experience. Masters or MBA preferred.


About American Technology Services:

ATS has been consistently recognized as a leader, serving clients across America and winning respectable industry awards such as the Inc. 500|5000, Talking Cloud, and MSPmentor. ATS provides end-to-end IT services, bringing together technology expertise and industry-specific solutions. Since inception in 1994, ATS has been committed to helping non-profit organizations, associations and professional services companies manage and enhance their IT operations through an array of comprehensive IT services including technology consulting, web design & development, network support, and hosting & cloud services.

ATS is a dynamic full service IT solutions firm with a strong reputation for high quality services in four key areas:

  • Network and infrastructure support
  • Web site design and development
  • Managed hosting services dynamic
  • Information technology consulting

ATS offers you:

  • A positive and collaborative work environment
  • Small entrepreneur-type company culture
  • “Big company” benefits
  • Professional growth opportunities
  • Training support and assistance programs to keep you and us up on new technologies
  • Inspirational time for emerging technology research and development
  • Encouragement to recommend new ideas for our clients and internal processes

What employees offer ATS:

  • A positive attitude and solid work ethic
  • High-quality performance
  • Excellent customer service practices
  • Ability to work creatively and stay abreast of the latest emerging technologies
  • Ability to balance multiple projects and meet client deadlines
  • Motivation to continue learning
  • Willingness to mentor others and be mentored

Learn more about ATS and Apply Today at:

American Technology Services, Inc. is an Equal Opportunity Employer and supports a Drug-Free Work Environment.